Frequently Asked Questions
Our customers normally tend to find the answers to there questions, without the need of contacting us, if you still require assistance then please dont hesitate to contact us.
Ordering and Delivery
Simply select the service you require and follow the steps on the product page to place an order.
Once you've placed your order, you can track and monitor your application journey on our order tracking portal by clicking here.
Once you have submitted your application after placing your order, then you can't amend any details and must simply wait for a pass or reject decision.
Making a Difference do not store any of your credit or debit card information in our database. We process payments using a trusted and highly secure payment service provider. Your card details are securely stored and can be used to easily re-order from us.
Yes, you can order a replacement certificate only if it was couriered by us, to request a replacement certificate or verification please click here.
Reach out to our friendly customer service team via email at support@makinga-difference.org.uk to make a complaint on any of your orders.
Our online application generally takes 3 to 5 minutes to complete.
This is highly dependant on the service you order, we list all delivery times on the product pages, but generally its 24 hours for the basic application or 4-8 weeks for the enhanced applications.
We accept all major credit and debit cards as well as bank transfers.
If you have any additional questions please use our contact page
Order Cancellation
Yes, this highly depends on the stage of your application, please see clause 8 of our terms and conditions for further information
You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if your application has been marked as “Application Received and Validated” as our services have been fully performed (i.e. the work is completed) during this period, and after submission, we can’t recall it. This is further explained in clauses 8.2, 8.3, and 8.4 of our terms and conditions.
If for any reason you wish to close your account at Making a Difference, please contact our friendly customer service team.
DBS Checking Service
There is no general rule here. On occasions the applicant will pay for the check whilst in other cases the Organisation that is requesting the check may reimburse you in your first pay check.
‘Basic Check’ means a form of check with The Disclosure and Barring Service which reveals details of any unspent convictions or conditional cautions the applicant has.
• ‘Standard Checks’ means a form of check with The Disclosure and Barring Service which reveals details of any spent or unspent convictions, cautions, reprimands or warnings the applicant has, as long as they’re not protected.
• ‘Enhanced Check’ means a form of check with The Disclosure and Barring Service which reveals the same information as a standard check, as well as any relevant information held by the applicant’s local police force.
• ‘Enhanced+ Check with check of the barred list’ means a form of check with The Disclosure and Barring Service which reveals the same information as an enhanced check and shows whether the applicant has been barred from working with children and/or vulnerable adults.
We complete DBS Checks within 48 hours on average. However, while the majority of DBS online checks are complete within this timeframe, some may take longer depending on how long the DBS and police take to process the application.
The information provided during a DBS Check is accurate at the time the check is carried out, and whilst DBS certificates don’t officially expire, employers need to decide if the amount of time that has elapsed since the check was carried out means a new one is required. There may be a requirement for re-checking as determined by a governing body or professional organisation.
A Basic Disclosure is a background check that will show all unspent convictions. It can be requested by an individual, or by a potential employer with the applicant’s permission. If you are an individual living or working in England & Wales and you wish to apply for a Basic DBS Check for yourself, you can find out more information about Basic Checks and how to obtain them – here.
DBS certificates do not have an expiry date, only a start date. If you still have your certificate to hand, it is at your employer’s discretion to say if it is valid or whether they would need you to apply for a new DBS certificate
Verification Checking Service
ID verification is a way to prove a person’s identity. Nowadays, this can be done electronically. Businesses use the authentication service to compare the identity a person claims to have with the information provided to identify a match. Legitimate documentation for users to provide would include birth certificates, Educational certificates, a driver’s license, and more. In order to prevent forgery and identity theft schemes, these measures are taken very seriously for the safety of both the employees and the employers
Once you've placed your order on our website, then it'll take us 24 hours to deliver the report to you or the employer as requested.
Our online application is really easy to use and generally takes 3 to 5 minutes to complete.
Officially issued documents, such as a driver’s license, passport, or other state or federally-issued ID are the most accepted forms of verifiable documents.
If you need assistance then please dont hesitate to contact us via our customer support portal by clicking here.
Registered, Vetted & Insured
TRUSTED BY OVER 500+ COMPANYS
Clients around the world who choose making a difference's background check solutions to help hire, onboard, and monitor employees globally.
